Refund Policy

1. This policy applies to paid Pinnn subscriptions processed through Paddle. There is no payment to refund for current no-charge access.
2. Cancellation stops the next renewal; a refund separately returns all or part of a completed charge to the original payment method.
3. Scheduling cancellation does not automatically refund the current charge.

1. A Korean consumer may request withdrawal within 7 days from the later of receiving the contract information or the start of supply, as provided by law.
2. Change-of-mind withdrawal may be limited where service or digital-content supply began with consent and the limitation and trial method were clearly disclosed before purchase. Mandatory rights remain for any divisible portion not yet supplied.
3. If the service materially differs from its description or contract, withdrawal may be requested within 3 months of supply or 30 days after discovering the issue, whichever period ends first.
4. Any more favorable mandatory consumer law remains fully applicable.

1. Duplicate or clearly erroneous charges
2. Failure caused by the Company to provide paid access or prolonged inability to use it
3. A material difference from the description or a major defect not fixed within a reasonable period
4. Any other case required by applicable law or Paddle Refund Policy
5. To the extent permitted by law, change-of-mind partial refunds may be unavailable for a period already properly supplied and used.

1. Contact Pinnn or Paddle Buyer Support with the account email, Paddle transaction ID, payment date, amount, and reason. Never send a full card number, CVC, or password.
2. The Company reviews service, incident, and usage records and provides necessary information to Paddle; Paddle processes the transaction and refund as official seller.
3. Approved refunds return to the original payment method. Paddle may take up to 14 days after approval and financial institutions may take longer, unless mandatory law requires a shorter period.
4. Where partial refunds are available, the calculation may consider the unprovided period, incident scope, actual use, tax, and payment-method constraints without limiting mandatory rights.

The Company and Paddle may investigate suspected fraud or refund abuse, request evidence, and restrict access during a lawful investigation without limiting legitimate consumer rights.

• Pinnn support: hello@pinnn.info
• Paddle Buyer Support: paddle.net
• Paddle Refund Policy: paddle.com/legal/refund-policy